Frequently Asked Questions

Please visit our main website at www.mitchell-leather.com to learn much more about us and our products.

INTERNATIONAL ORDERS:

I live outside of the US.  Do you ship internationally?  Yes, but not through our shopping cart.  Fill out our International Shipping Quote form with your address, phone number and the exact details of what you'd like to order and we will send you a Paypal invoice.  We only ship via FedEx Priority due to problems with every other less expensive form of shipping we have tried.  We do a lot of international shipping and have a special discounted FedEx rate which is typically $20 to Canada and $30 to most other countries.  This will depend upon your actual address as rates may vary. 

Can you declare the value of the wallet lower so that I can save on import taxes/duties?  Sorry but no.  We must declare the actual exact value of anything you order in order for the shipment to be insured properly.  You will responsible for any and all import duties/taxes charged by your country. 

ORDERING AND PAYMENTS:

I'm not a member of Paypal but I'd like to place an order through the shopping cart.  You do not have to be a member of Paypal to use any major credit card when checking out on this site.  We do recommend that you sign up for Paypal if you plan on making repeated purchases online as we have found it to be the best and most reliable ecommerce payment method available.

I tried to place an order but my payment didn't go through.  Nine out of ten times this is because the address, phone number or security information you entered into wasn't a perfect match for your credit card. Please try again and make sure everything you enter into Paypal is an exact match for your credit card.  You will get an email confirmation of your order almost immediately after you successfuly make payment.

Can I just call or email to place my order? We would prefer that you order any accessories available here via the shopping cart because it helps to organize our orders and handles the shipping much more efficiently and accurately for us.  This allows us to spend more time in the factory making items.

How long does it take to get my order?  We build each item to order usually within approximately one week before shipping.  For US orders we charge a flat rate of $7 no matter how many items you order and use USPS Priority which normally takes 2-3 days and is quite reliable. 

Where are your items made?  Right in our shop in downtown Milwaukee, Wisconsin.  We are tiny and Lisa, Bernadette and David make every single item. 

MONEY CLIP WALLETS:

I see that you offer money clip wallets that range from $49 to $179.  What's the difference?  They are exactly the same design and size.  The only difference is the choice of leather used.  Even our "standard" leathers are quite special, but we are also known for using some of the best premium leathers too.  

I'm interested in your money clip wallet but want to know whether it will fit larger Euro bills?  Our wallet measures 4.125" by 3" when closed.  The 3"  height will be the limiting measurement for some of the larger non-US bills.  

Can you make a slightly larger or modified version for me?  We wish it were that simple but, no.  Our wallet is made using carefully developed patterns, sets of hand forged cutting dies and custom sized hardware, so we cannot change the dimensions or the design without starting over with a whole new design.

Will you make one with an I.D. window or extra card slots?  We don't intend to make any wallets with a plastic or other window because we find it to be inelegant and to wear poorly over time.  Our design is a special combination or minimalism, elegance, and functionality when compared with other wallets that have more card slots, pockets on the outside, or an I.D. window.  

How many cards and how much cash can your money clip wallet hold?  Ideally we recommend 12 cards maximum (4 in each top slot and 2 in each bottom). Cash should be limited to around 10-12 bills with a maxiumum of about 15.  They key to longevity with any wallet, especially a minimalist one, is keeping the number of cards per slot relatively consistent over time.

Where can I see more of the inside of your money clip wallet?  Visit the "Video Gallery" page at www.mitchell-leather.com and watch the video "A Closer Look at Our Money Clip Wallet".

Can you put my initials on my wallet?  We no longer do initials.  When our 100 year old machine died, we retired it.  You can take your item to a laser engraver and have something done yourself at your own risk.

What color/finish is the clip hardware?  The outside of the clip is nickel over steel and the inside is spring steel.  Pictures sometimes reflect the light in ways that make it look like a different finish/color, but they are all exactly the same.

I've seen other money clips in wallets. What makes this one special? Our proprietary hardware is custom made in Wisconsin out of heavier gauge spring steel to our specification.  The clip has no moving parts and is very durable and long lasting when used as intended.

Can I get one of the premium Horween wallets with your smaller logo instead of the larger one?  Yes, just order from our shopping cart and put a note in the "special comments" section along with your order requesting that we substitute our small logo.  Please note that the small logo will be oriented vertically as shown on all examples that feature the small crest.

CARD WALLETS:

What are the dimensions of the card wallet?  It's 4" by 2.75" when closed.  

How many cards can it hold?  This design is ideal for holding a combination of buisness cards and/or credit cards.  Each of the two slots can comfortable hold 10-15 business cards or 4-6 credit cards comfortably.  This wallet will break in and form to your cards nicely within a week or so.  Much like the money clip wallet above, the key is to keep a reasonably consistent number of cards in each slot over time. 

PERSONALIZATION - LASER ENGRAVING INITIALS:

Do you offer the ability to personalize any products with initials?  YES! We now have the ability to laser engrave up to 3 initials on our money clip wallets and card wallets.  We charge $10 for this service.  The initials are located lower right hand corner of the inside of any wallet.  See the example photo below  Please ask us if you have special personalization requests beyond this. 

Which leather makes the initials look the best?  This is really in the eye of the beholder, but generally the lighter colored leathers make the laser engraving more vivid, while darker leathers are more sutble. The example pictured below is Roasted Maple Dublin leather. Even black leather works well, it's just less intense looking.

Are you able to personalize larger items like valet trays or ipad sleeves?  Not at this time as our laser engraving machine cannot fit larger items. 



JOURNAL COVERS/PASSPORT WALLETS:

What is the difference between your Journal Cover and Passport Wallet?  They are the same shape and size with the only difference being the addition of two extra card slots along the left inside of the Passport wallet.  Both versions can be used for Journals or Passports, or both.

What size journals fit into your Journal Covers?  They are designed to fit the Field Notes and Moleskine brand 3.5" by 5.5" journals perfectly.  The Journal Cover itself measures 4" by 6".

VALET TRAYS:

What is a Valet Tray?  It's a soft leather tray intended to hold your keys, phone, wallet, pocket change, watch, jewelry or just about anything else.  They are one of our most popular unisex gift items because everyone has a use for them.

What are the dimensions of the Valet Tray?  We now only make the large size which mesaures approximately 9" x 7.5" externally not including the little corners which snap together and stick out a bit.  The inside flat bottom of the tray measures 5" x 6.5 inches. 

Can you make other size trays?  Just like with wallets and everything else, it would be extremely time consuming and cost prohibitive.  Our tray is deceptively simple looking but involved multiple patterns, several hand forged cutting dies, and alignment templates. 

LEATHER:

What is "Horween" leather?  Horween is the name of the oldest tannery in the US and the place that we get much of our premium leather.  Visit our main site at www.mitchell-leather.com and go to the "Horween Leather Options" page for more information.

Where does your leather come from?  The vast majority of our leather is from Milwaukee and Chicago.  Why?  Because we have lots of cows and some of the very best tanneries in the world.  You can also get a really good steak in the Midwest for the same reason. 

What's the difference between Horween CXL (Chromexel) and Dublin leather?  CXL is a primarily chrome tanned leather with a softer and more oily feel and satin/gloss finish.  Dublin is a veg tan leather with a firmer feel, more rustic character and a satin/matte finish.  Both are exellent durable leathers that will darken and patina with age.  See our video comparing these two leathers here: CXL vs. Dublin Leather

How does the Big Grain Bison leather compare to other smooth leathers? Made from bison instead of cowhide and tanned right here in Milwaukee, this leather has wonderful big texture that is achieved by shrinking the hide which results in a natural varied pebble grain.  Like the Horween leathers above, this leather is infused with oils and waxes for a beautiful finish and excellent durablility.  The temper is medium/soft.

What's the difference between these premium leathers and the leather in most common items in larger stores?   The leather found in many fashion and furniture items these days is heavily corrected and pigmented.  This means they can use inferior hides, sand them smooth and then paint them much like vinyl.  When these leathers wear, they look terrible, like peeled paint.  Our leather is typically full grain, which means the hide is uncorrected leaving the skin as is with scars, fat wrinkles and other natural character.  Then the color is achieved with transparent aniline dies rather than paints or pigments, allowing you to see into the actual skin.  Lastly the tanning process involves saturating the hides with lots of oils and emollients which keep the skin moisturized and waxes to provide a natural protective finish while adding to the character of the leather.